Banks risk losing cardholders amid growing demand for digital options

Cardholders are demanding a better digital experience from their banks. Retail banks are struggling to meet the expectations of digital-native customers aged 18-45, with 74% of cardholders feeling dissatisfied or indifferent about their credit card experience, according to Capgemini Research Institute’s World Retail Banking Report 2025, published today. Despite 73% of customers valuing exclusive experiences, […]