End User Manual Connectivity Check for Cloud PCs in Windows 365

With Microsoft’s continuous enhancements to Windows 365, the end-user experience is getting more intuitive and self-service–driven. A recent update now allows end users to manually run connectivity checks on their Cloud PCs directly from the Windows 365 web portal. This new capability is especially useful for remote workers or hybrid employees who want to diagnose and troubleshoot connectivity issues without having to rely on IT support right away.

What is the Connectivity Check?

The Connectivity Check is a diagnostic feature designed to help users identify any network-related issues impacting their Cloud PC experience. It evaluates essential networking elements that may affect performance or accessibility, such as:

• Internet connectivity
• DNS resolution
• Session connectivity to the Cloud PC
• Authentication services
• Bandwidth availability

This test gives a clear status—success, warning, or failure—for each metric, helping users (and IT support) understand the root cause of any problems.

How to Run the Connectivity Check

End users can run the check in just a few easy steps:

1. Go to https://windows365.microsoft.com
2. Sign in with your work credentials.
3. Navigate to your Cloud PC tile.

1. Click on the three-dot menu (⋯) next to your Cloud PC.

1. Select “Inspect Connection”.

1. Wait a few moments for the diagnostics to run. Results will be displayed on the screen with visual indicators.

1. The result of the successful test will look like this.

Tip: If you’re facing lag, frequent disconnects, or failed Cloud PC launches, this check can provide instant feedback before raising a ticket to your IT team.

Why This Matters

• Empowers users: Basic troubleshooting can now be done by the end user, reducing reliance on IT support for common issues.
• Speeds up resolution: Users can share diagnostic output with their IT team, shortening the time to resolution.
• Reduces support load: Organizations can decrease support ticket volume related to connectivity complaints.
• Enhances productivity: Faster identification of issues means users spend more time working and less time waiting.

What IT Admins Should Know

IT admins can encourage users to utilize this feature and educate them on how to interpret the results. While the check does not provide a full-blown diagnostics suite like Microsoft Endpoint Manager, it’s an efficient first-level triage tool.

Organizations may also consider incorporating screenshots or results of this check into their support documentation and ticketing systems.

Conclusion

The addition of manual connectivity checks for Cloud PCs aligns with Microsoft’s goal to make Windows 365 user-friendly, reliable, and scalable. It’s a small but powerful improvement that adds real value to the remote work experience. As remote and hybrid work continues to grow, empowering users to self-diagnose issues ensures smoother operations and faster support outcomes.

Stay tuned for more enhancements as Microsoft continues to evolve the Windows 365 platform!

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