Lendi Group sets AI Native commitment: “This is our moment”

Lendi Group has laid out a bold ambition to become a fully AI Native business by June 2026, a milestone CEO and Co-Founder David Hyman (pictured) says will redefine how the business wins.

“Right now, we’re AI-adjacent – we’ve embedded AI into parts of the business, but it’s not yet at the heart of everything we do,” Hyman told staff at a company-wide Town Hall. “By June 2026, agentic AI will be the default in every workflow, decision and experience. This is our moment to break away from the pack.”

The commitment builds on several years of sustained AI innovation. The Group’s AI voice and chat agents like Voxi, Sam and Mel have already reshaped how brokers and customers interact:

“Our original agent, Voxi, has saved our team over 55,000 hours a year by cutting post-call admin and lifted customer satisfaction by 20 per cent,” said Hyman. “Voxi goes beyond transcription – it thinks. Sam successfully handles 74 per cent of after-hours calls for Aussie, and Mel books hundreds of appointments every month from customer chats.”

Lendi Group’s next wave of agentic tools coming soon focus on further enhancing broker productivity and adding new value to for customers.

• Contract Analyser will allow brokers to offer unlimited, free reviews of Contracts of Sale while customers are still property shopping – helping flag key risks, unusual clauses, and material inclusions or exclusions. When ready to buy, brokers will connect customers with a licensed Aussie Conveyancer.
• Property Analyser will generate instant reports based on public data – including local infrastructure, noise, school zones and indicative property values – to help brokers provide deeper insights earlier in the customer journey.
• Plus, a series of agents that will automate parts of the application process for brokers, including pricing, valuations, follow-ups and More Information Requests (MIRs).

“These innovations aren’t just incremental,” Hyman added. “The idea of our Contract and Property Analysers weren’t possible four weeks ago – that’s the pace we’re moving at with AI.”

A fully agentic mortgage experience

The Group has also invested more than 30,000 team hours on a special AI project over the last 12 weeks, which Hyman says they will showcase soon.

“It’s demonstrated what’s possible when AI is applied end to end and given us absolute conviction. We’re not watching the future happen – we’re writing it,” said Hyman.

“The next mortgage experience we deliver won’t be human-assisted by AI. It will be AI-led. This will free brokers to spend time where it matters most – building relationships, giving advice, and guiding customers through complex decisions.”

At the same time, Lendi Group continues to grow its broker network. “We’re hiring mortgage brokers in record numbers,” Hyman said. “Agentifying the mortgage process doesn’t diminish their role – it sharpens it.”

Support and systems to win

To enable the shift, Lendi Group has rolled out enterprise-grade tools including Enterprise ChatGPT, ROVO, Jira, Loom, Glean and more. Dedicated expert AI teams will work alongside staff and brokers to automate workflows, build new agents, and deliver training through formal programs and flexible learning streams.

“We believe this is a career-defining moment for those who are ready to embrace change and help shape our future.

“Importantly, we’re not just layering AI on top – we’re building the future from within. We’ve built one of the most capable in-house AI, engineering, design and product organisations in the country – a team of hundreds, working in lockstep to design experiences that go far beyond off-the-shelf tools. That depth and scale is what allows us to move faster, and build what our brokers, teams and customers actually need,” Hyman concluded.