5 questions with … Bank of America’s Holly O’Neill

Bank of America’s Holly O’Neill, president of consumer, retail and preferred banking, prioritizes the combination of human touch and emerging technology within the bank’s experiences.  The $3.2 trillion bank uses AI within its consumer bank, including its AI-driven chatbot Erica, which has 20 million active users, according to the bank’s second-quarter earnings report. “As AI […]