While the network outage and protective measures we initiated will continue, our agents, claims and customer care teams are supporting our customers.
We are making strong and steady progress. Our teams—working alongside leading cybersecurity experts—continue working around the clock to restore access for customers, agents and employees. We’re confident in our actions, but this work is complex and takes time. We appreciate your patience and understanding.
Providing customers with the highest level of service and protection has been our number one priority for the past 100 years. That commitment drives us as we work to resolve this issue safely and securely.
Policyholders who need to initiate a claim can contact their local agent or ERIE’s First Notice of Loss team at (800) 367-3743. Customer Care is also available at (800) 458-0811.
We will continue to provide updates as we have more information.
