At The Watercooler with Bill Girzone of NCR Atleos

Photo: NCR Atleos

July 31, 2025 by ATM marketplace

Describe your current role.

I lead the Global Field Services organization for NCR Atleos. This involves managing a workforce of over 10,000 field technicians and operations professionals focused on expanding self-service financial access through the installation and maintenance of more than 600,000 ATMs around the world. The team executes six million field repairs and approximately 40,000 ATM installations annually. Additionally, my role involves managing significant field and resource operations such as employee safety and security, quality, fleet vehicles, training, cost productivity, digital transformation and continuous improvement. We constantly strive to innovate and improve our service offering, with the goal of being best-in-class wherever we do business.

What was your first-ever career role and what is one important lesson you learned from it?

My first career role was as a mechanical design engineer for undersea telecommunications systems — the cables that carry internet traffic around the world. It was an awesome first job straight out of college and I learned two major things. First, I loved working for an international company that did business around the world, bringing me to new and interesting places and with exposure to various cultures. Second, I developed a strong understanding of the importance of products in a company and their role in building a strong services business.

What do you enjoy most about your current role?

I love the scale of what we do and how seemingly small improvements can deliver massive benefits. For example, making it easier for technicians to search for the technical information they need during a service call or developing an Intelligent Dispatch solution which optimizes technician routes between ATMs. These changes can shave several minutes off each service call. But when you scale this across thousands of technicians and tens of thousands of service calls a day, the savings can amount to millions. That means a lot more uptime for customers and efficiency for the field teams.

What is one career achievement you’re most proud of?

I’m very proud of my design background, including the handful of patents I have achieved and the number of designs I worked on that are still in use today. But I think I’m most proud of my successful transition from new product design and development into services. Being able to apply what I learned in design and systems engineering to lead and improve a services business has been my biggest career achievement to date. There’s a real excitement that comes from having such a direct and immediate impact on both customers and the company you work for.

Who is/was your mentor and what’s one important lesson you learned from them?

My first mentor was my first manager out of college. He had all the hallmarks of a servant leader: smart, patient and wise. He truly helped me build resilience! I was working on a design which was critical to a new system. When the initial design failed one of the validation tests, there was tremendous pressure from the business to fix it in time for product launch. I was anxious and unsure how this was going to happen in time. He very calmly coached me through the design iteration, pulled other senior engineers in for support and helped me handle some of the business pressure. This created a template of sorts for how to stay calm and problem-solve through adversity.

What industry trends do you think don’t get enough attention and why?

It has to be ATM as a Service! This end-to-end solution reduces cost, avoids complexity and removes risk by handling everything required to run your ATM channel — freeing customers up to focus on growing their business and delivering exceptional customer experiences. ATM as a Service goes far beyond the traditional, reactive “break-fix” approach to maintaining ATM fleets with a services partner who handles all the heavy lifting.

Where did you grow up and how did your upbringing impact the person you are today?

I grew up in Saratoga Springs, New York. I am the son of an architect and hairdresser, and the grandson of Italian immigrants. I was the first generation in my family to obtain a full college degree. In addition to the importance of family, I learned the importance of hard work and achievement as the means to growth. It was about truly maximizing the opportunities given to me through discipline and effort, and never taking anything for granted. These lessons continue to shape my professional career.

Is there anything else you would like to tell people about yourself or your company/organization?

NCR Atleos not only provides hardware, software and services solutions to customers, but also has the largest ATM network globally — we own, operate or provide processing for approximately 285,000 ATMs. And because we service our own fleet, we have an in-depth understanding of what’s most critical to our customers from a service perspective to ensure they’re maximizing availability for their own customers.

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NCR Atleos

NCR Atleos expands self-service financial access for retailers and financial institutions who leverage our expertise, operational scale, always-on global services and constant innovation to deliver convenient self-service banking.

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