June 19, 2025
Laundry is no longer just an offline business. More people now prefer to schedule laundry pickups from their phones instead of visiting dry cleaners. This growing demand has opened up significant opportunities for laundry business owners and startups, and they have begun investing in Laundry app development.
If you also run a laundry business or plan to start one, building a mobile app can help you grow fast. It makes your service more efficient and gives your customers more control.
In this article, we’ll outline the key features your laundry app should include. We’ll also explain different business models, the cost of development, and how the right development partner can help you turn your idea into a high-performing mobile app.
Understanding the Laundry App Ecosystem
To build a laundry app, you first need to know how it works.
A typical laundry app connects customers with laundry service providers. The process is easy to understand.
- A customer books a pickup through the app.
- A delivery agent picks up the clothes.
- The laundry service provider cleans them.
- Then the agent brings the clean clothes back to the customer.
One major advantage of a laundry app is that it streamlines the entire process, making it faster, more organized, and more convenient for everyone involved.
There are four main users in this system:
- Customers: People who use the app to book laundry services
- Laundry Service Providers: Businesses that clean clothes
- Delivery Agents: People who pick up and drop off clothes
- Admin: The person or company managing the app and overall operations
Laundry apps usually follow two main business models:
- Aggregator Model: This model lists many laundry service providers. Customers can choose their preferred provider. The app acts as a middleman.
- Single Vendor Model: In this model, the app is operated by a single laundry business. All orders go to that single provider.
Each model has its benefits. The right one depends on your business size, goals, and target market.
Core Features for the Customer App
Your app should be simple and helpful. It must make laundry booking easy for your customers. Here are the main features to include:
- User Registration/Login: Include a registration or login feature in your app. It helps customers create an account using an email, phone number, or social media credentials.
- Service Selection: Provide multiple service options to users. So they can pick what they need, such as wash, dry clean, ironing, or all.
- Order Scheduling & Pickup: Allow users to choose a pickup time—now or later.
- Price Estimator: The app must display an estimated price before the order is placed.
- Order Tracking in Real-Time: Allow user to track their orders.
- In-App Chat/Support: Allow users to chat with support if they have questions.
- Payment Gateway Integration: Add payment options like cards, wallets, or UPI.
- Order History: Show past orders. Let users reorder with one tap.
- Push Notifications & Order Updates: Users can receive updates when their order is picked up, cleaned, or delivered.
- Ratings and Reviews: Allow users to rate the service and provide feedback.
Must-Have Features for the Laundry Service Provider App
- Order Management Dashboard: This feature displays all incoming, active, and completed orders in a single platform. It helps providers manage multiple customer requests easily.
- Accept/Reject Orders: Providers can choose to accept or reject an order based on their availability or workload. This keeps their workflow smooth and manageable.
- Real-Time Notifications: The app alerts providers when a new order or update comes in. It helps them respond quickly without missing anything.
- Service Status Update: Providers can mark clothes as washed, folded, or ready for delivery. Customers get updates at every step of the service.
- Earnings & Performance Analytics: Displays the provider’s earnings over time. Also gives insights into order volume and customer satisfaction.
- Chat with Delivery Agent or Admin: Built-in chat helps with quick coordination or issue solving. It keeps everyone connected and informed.
- Profile and Service Area Settings: Providers can update business details, such as address, name, or service zones. This ensures they receive orders from the right locations.
Essential Features for the Delivery Agent App
- Login and Profile Management: Delivery agents can log in securely and manage their account details. This helps track their activity and orders correctly.
- View Assigned Orders: Agents can see all their current and upcoming delivery tasks. This helps them plan and complete their deliveries on time.
- Navigation & Map Integration: The app shows the fastest route to the customer or laundry shop. It saves time and avoids confusion.
- Status Updates: Agents can mark each delivery step—picked up, in transit, and delivered. Customers and admins get real-time updates.
- Earnings Dashboard: Displays the daily or weekly earnings of the agent. Helps them track performance and income easily.
- Availability Toggle (Online/Offline): Agents can toggle between online and offline status when they are not working and are available. This avoids unwanted orders when they are not available.
- Contact Support or Admin: If there is any problem, agents can quickly get help. This ensures smooth operations during pickups or drop-offs.
Advanced Features to Boost User Experience
- Subscription Plans or Packages: Users can choose to pay weekly or monthly for regular laundry service. This helps them save time and also gives a better price than one-time orders.
- Referral and Loyalty Programs: Users can earn rewards by referring friends or continuing to use the app. This helps attract more users and keeps existing ones coming back.
- Voice Search or Smart Service Suggestions: Users can speak to search for services instead of typing. The app should provide personalized suggestions tailored to the user’s needs, enabling them to book more quickly.
- Support for Multiple Languages and Currencies: The app should be compatible with various languages and support a wide range of currencies. This helps businesses serve people in multiple cities or countries.
- Eco-Friendly Choices: The app should allow users to request green detergents or natural cleaning methods. This option is ideal for users seeking a secure and environmentally friendly service.
Admin Panel Features
- User and Vendor Management: The admin controls all users, service providers, and delivery agents. This ensures that only verified individuals can use or offer services on the app.
- Order Management System: The admin tracks every order in real time through the panel. This helps resolve any issues quickly and keeps all orders running smoothly.
- Revenue and Commission Tracking: The admin can view the amount of money the app earns from each order. It also tracks the commission taken, which helps with money planning and reports.
- Analytics and Reporting Tools: The panel shows full data on users, orders, and app performance. This helps the admin understand what works and make smart decisions.
- Discounts, Coupons, and Promotions: The admin can add new offers to attract or retain more users. All discounts and promo deals are easy to manage from one place
- Automated Notifications Management: The system sends alerts to users and staff without manual effort. Everyone stays informed about new orders, changes, or offers as soon as they are available.
Development Cost of a Laundry App
The cost of building a laundry app depends on many factors. With the addition of new features in the app, the price continues to rise. Other factors, such as the technology used, the number of platforms, and the location of your development team, also affect the overall cost of laundry app development.
If your app has only basic features, it will be less expensive. If you want advanced tools like AI, real-time tracking, and subscriptions, the cost will go up.
Below is the simple breakdown of cost:
- Basic App (only core features): $15,000 to $30,000
- Mid-Level App (extra features and better design): $30,000 to $60,000
- Advanced App (with AI, smart plans, and full automation): $60,000 and more
Along with cost, the time to build the app also varies. Most laundry apps take approximately 3 to 6 months to complete, depending on their size and complexity.
Building a quality app needs a smart plan and the right team. The good news? You can start small and add features later.
How RichestSoft Can Help in Building a Laundry App
RichestSoft has been developing custom laundry apps for over 13 years. They know how to create apps that work fast and look great. Their team of expert developers handles everything with care, from frontend to backend and user experience. Their goal is to develop laundry apps that are both easy to use and manage.
From understanding clients’ needs, they move to design, development, testing, and launch. They keep you involved at every step. With post-launch services, they help clients to fix bugs, improve the app, and add new features as your business grows.
Conclusion
A laundry app is not just for taking orders. It can help a business grow. Spending money on the right features is a smart investment. Good features help people return to and continue using the app. It saves time and makes things easier for both the shop and the customer.
To build a good app, choose a team that knows what to do. A skilled team can transform a simple idea into something that truly works and generates revenue.
