Rania Succar is a fan of AI but admits adoption has been slower than expected, says Jason Walsh
Blogs
Rania Succar, Kaseya
Having taken the helm at Kaseya just three weeks ago, new chief executive Rania Succar promoted a positive outlook at the firm’s 1,500-strong Dublin conference, announcing a raft of new products, including several with a clear focus on bringing artificial intelligence (AI) to network monitoring and security.
Among the products demonstrated at the DattoCon Europe event, held last week at the Dublin Convention Centre, was Kaseya 365 Ops, the newest edition to the Kaseya 365 platform, which the company says applies practical AI to “help customers scale efficiently, improve operations and achieve top-tier service delivery and performance metrics”.
Kaseya 365 Ops customers “save an average of 160 hours per month” as a result of the platform’s AI capabilities and automation, which equates to the productivity of one additional technician, the company said in a statement.
In addition, an AI-enhanced executive summary feature in vPenTest was announced as being in beta testing. Aiming to make security reports easier to understand, Kaseya claims the summary feature “turns complex technical results into clear, useful insights so business and security teams can make faster, smarter decisions.”
Succar also said that the company was investing $100 million (€85 million) in the Europe, Middle East and Africa region, including hiring more than 200 new developers.
A week after the event, however, Succar sat down with The Register, telling it that while she remained bullish on AI, takeup has been “much slower than most people expected”.
Saying AI use is “nascent in enterprise” and “very nascent in SMBs”, Succar put the blame on data silos: “the data is not connected; AI is only powerful when the data is connected”.
Succar took over following the January departure of Fred Voccola, who stood down as chief executive but stayed on as vice president.
Speaking in advance of the event, Succar said that the company would work closely with its customers, most of whom are managed service providers (MSPs).
“We are accelerating the pace of innovation at Kaseya, creating a culture where we are not just customer-focused, but customer-obsessed […] At DattoCon Europe, I’m excited to get to know our partners more and learn exactly what they need so we can develop our roadmaps accordingly,” she said.
