Our teams – partnering with leading cybersecurity experts – continue working around the clock to restore access for customers, agents and employees. Unfortunately, incidents like this are becoming increasingly sophisticated and can impact even the most well-protected organizations. Upon detecting unauthorized activity, we took immediate action to contain the issue and have since implemented additional security measures to further strengthen our systems.
At this time, we have control of our systems. We have seen no evidence of ransomware and there is no indication of ongoing threat actor activity. We take these matters very seriously and are committed to providing updates as appropriate. We encourage customers to follow best practices around personal security and notify their financial institutions of any unusual activity.
During this outage, Erie Insurance will not contact customers by phone or email to request payments. As always, do not click on any links from unknown sources or share your personal information via phone or email.
While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers. Policyholders who need to initiate a claim can contact their local agent or ERIE’s First Notice of Loss team at (800) 367-3743. Customer Care is also available at (800) 458-0811.
