Regions Bank earns top spot in customer satisfaction

Bank / Credit Union

Photo: Adobe Stock

May 28, 2025

Regions Bank was named as the top traditional bank in customer satisfaction by the American Customer Satisfaction Index 2025 Finance and Insurance Study. The study examines courtesy, quality of mobile app, website, speed of transaction, number of branches and other metrics, according to a press release.

“Customer satisfaction is built into everything we do, and we are particularly proud of this top ACSI ranking because it is based directly on the voice of the customer,” John Turner, chairman, president and CEO, Regions, said in the release. “Regions is focused on continuing to grow in our vibrant markets — places like Houston, Dallas, Atlanta and Nashville, as well as our strong core markets like Birmingham, Memphis, Mobile and more. We’re deepening relationships with existing customers while showing people and businesses who have moved into our markets why it pays to bank with Regions. The latest ACSI results are a testament to our ability to effectively meet the banking needs of customers throughout the great markets we serve.”

“We are deeply proud to receive these high marks, especially those that come directly from customers,” Kristin Julbert, head of customer insights, strategy and execution for Regions, said in the release. “From individuals to small businesses, major corporations, people investing for the future and beyond, our relationship-based approach to banking is driving strong results. And we will never stop focusing on refining and enhancing the customer experience as we build on our growth over time.”