User Guide for WooCommerce WhatsApp Order Notifications

WooCommerce WhatsApp Order Notifications plugin allows store managers to communicate order updates to customers via WhatsApp. It automatically sends notifications after a purchase is made.

Additionally, admin can manually send updates from the order editing page.

This plugin integrates seamlessly with WooCommerce, ensuring that order details are well organized and easy to understand.

It enhances customer communication by providing fast updates. Its user-friendly design makes managing notifications a breeze.

If you’re looking for a way to add a custom prefix or suffix to your orders, check out the Custom Order Prefix for WordPress WooCommerce.

Note – This plugin is compatible with WooCommerce’s latest High-Performance Order Storage (HPOS) and Cart and Checkout block.

• When customers place an order, they get automatic alerts via WhatsApp.
• The store admin has the option to send updates manually from the order editing section.
• A message is also sent through WhatsApp whenever there is a change in the order status.
• It integrates seamlessly with WooCommerce to provide order information.
• Enhances customer engagement by delivering quick updates through WhatsApp.
• Features an easy to use interface for handling and sending notifications.
• The admin can opt to send order updates to their own WhatsApp number as well.

The user will get a zip file that he has to upload in the “Add New” menu option in the WordPress admin panel.

For this, login to WordPress Admin Panel then Under the Dashboard, hover your mouse over the “Plugins” menu option which brings out a Sub-Menu then select the “Add New” option.

After this, you will see an option on the top of your page that is “Upload Plugin”, Now clicks the option to upload the zip file.

By clicking on the “Upload Plugin” option, below that you will see a button “Choose File” click on the button to browse for the zip file as per the snapshot below.

After browsing the file, click the “Install Now” button to install the plugin as per the snapshot.

Now when the plugin is installed correctly, you will see the success message & an option to activate the plugin.

Henceforth now, click on “Activate Plugin” to activate the installed plugin.

After the plugin is installed successfully, it is visible under the Installed Plugins section as per the image below,

To learn how to translate the module, you can click here.

Check how to activate your WooCommerce plugin through the purchase code and get updates on Webkul Modules directly on the Plugins page.

After the successful installation of the plugin, admin proceeds to configure it. They navigate to Webkul WC Addons>WhatsApp Order Notification. It is visible as per below image,

Settings

Here, admin configures the following fields,

• Environment – Select the Live or Test environment.
• Account SID – Enter Twilio Account SID.
• Auth Token – Enter Twilio Auth Token.
• Twilio Mobile No. – Enter default Twilio Mobile number.
• Send Message to Admin – Checkbox to enable or disable sending messages to Admin.
• Admin WhatsApp Number – Field to enter Admin’s WhatsApp Number.

Once the Settings section is configured, Admin then proceeds to configure the WhatsApp message templates. For this they tap on the Templates button.

Here, admin can set the template for Order Message or Order Status Message.

• Order Message – Set Template for message which will be sent when new order is placed.
• Order Status Message – Set Template for message which will be sent when order status changes.

So, that is it for the configuration part of the plugin. Let’s check below how the user receives Order based messages on their numbers.

Manual WhatsApp Notification

Admin also gets the functionality to manually update customers on WhatsApp through a dedicated button. For this, they navigate to WooCommerce>Orders.

Here, they can edit an order and select Send WhatsApp Notification from Order Actions to manually update customers.

Whenever a customer purchases a new product or admin updates an existing order, the system sends a WhatsApp notification using the specified template.

Order Message Data and Order Status Message

So that is it for the WooCommerce WhatsApp Order Notifications plugin. If you need further assistance, please email us at [email protected] or create a ticket.