Australia’s financial institutions are being urged to abandon outdated, manual remediation practices in favour of automated solutions that deliver faster, more transparent outcomes for customers.
The call to action is at the heart of a new whitepaper from Bluline Technologies, an independent RegTech provider specialising in end-to-end automated remediation. The paper, titled “Unlocking smarter remediation: How Australian financial firms can resolve cases faster and strengthen customer trust”, forms part of Bluline’s official launch and lays out a roadmap for addressing the industry’s most persistent remediation pain points.
As part of its official launch, Bluline Technologies is calling on banks, insurers and superannuation providers to adopt smarter, automated solutions that deliver faster outcomes, ensure compliance, and restore customer confidence.
Aidan Carleton, CEO and Co-Founder of Bluline Technologies and author of the whitepaper, said, “Too many Australian customers are left in the dark — uncertain when, how or even if they’ll be compensated after financial breaches. These slow, manual processes are damaging trust and creating significant reputational and regulatory risk.”
“This whitepaper makes the case for urgent change. Institutions need to replace legacy systems with modern, automated solutions that improve transparency, cut costs and meet today’s regulatory expectations.”
The whitepaper references ASIC Report 800, which found that over 200 breach reports from financial institutions were expected to take more than a year to resolve as of June 2024, with the average remediation timeframe sitting at 72 days. Carleton said this slow pace is unacceptable in an era of increasing regulatory scrutiny and growing case volumes.
“The number of remediation cases is rising every year. This isn’t a one-off problem — it’s a systemic issue that will only get worse without a new approach,” Carleton said.
The paper outlines four critical features required in a modern remediation solution:
- Automation across the entire remediation lifecycle
- Real-time tracking and compliance reporting
- Scalability to handle multiple complex incidents simultaneously
- Full alignment with industry regulations to reduce risk
The technology behind Bluline’s remediation solution has already proven its value in-market, having delivered a 600% increase in efficiency and $51 million in annual cost savings for an Australian big four bank. The automated solution removes reliance on spreadsheets, manual testing, and disjointed reporting — instead providing one integrated solution for faster, fairer outcomes.
“Remediation is ultimately about people, not processes. Customers deserve clarity and timely resolution. Institutions that automate now will not only meet compliance demands, but they’ll also rebuild the trust that underpins long-term relationships,” Carleton said.
Bluline Technologies is now working with forward-thinking financial institutions to help modernise their remediation strategies and avoid costly delays.
The whitepaper Unlocking Smarter Remediation: How Australian financial firms can resolve cases faster and strengthen customer trust is available for download at: Unlocking Smarter Remediation – Bluline whitepaper
