Bank satisfaction rises despite economic challenges, study says

Despite an uncertain economy marked by declining total deposits, household income and investments, retail bank customer satisfaction has seen a spike in 2025. Retail consumer satisfaction in 2025 rose 11 points from 2024 to 655 on a 1,000-point scale, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, released today. The rise is […]