Coaching Tip Of The Week – Best Practices for Contacting Your Database


In real estate, your database is the foundation of your success. This article touches on building and managing an effective database while also sharing tips to improve your outreach strategies to generate tangible results. Be sure to check out our related article on Building Your Contact Database for more details and best practices on this critically important subject. Whether you’re looking to grow your client list or strengthen relationships with existing contacts, you’ll find actionable insights to elevate your efforts.

Table of Contents

The Power of Your Database: Why Numbers Matter

Imagine this: a database of just 100 people can yield three to four home sales a year. That’s your immediate sphere of influence—family, friends, and close acquaintances. But if you want to grow, you can’t stop there. Top-performing agents have thousands of contacts, giving them a steady pipeline of opportunities.

How to Build Your Database:

Avoid purchasing contact lists – they’re impersonal and often lead to low engagement. Instead, focus on building meaningful connections. Instead, focus on organic growth:

  • Open House Attendees: These are potential buyers or sellers actively engaged in the market.
  • Neighbors Around Listings: Whether it’s a new listing or a recent sale, the surrounding neighbors are potential leads.

For inspiration, explore our “99 Ways to Build Your Database,” included in the Agent Essentials training program accessed in your Max account which includes actionable tips like leveraging community events or partnering with local businesses. It’s a treasure trove of creative strategies to expand your reach. 

Best Times to Call

Timing your outreach can be just as critical as crafting the perfect message—it’s often the key to turning a lead into a client. Timing can make the difference between a warm lead and a cold shoulder. Good news – you’re in a perfect window in the coming weeks for making calls!

Holidays: People are more relaxed and open to personal conversations.

The New Year: Use the fresh start to discuss plans and resolutions related to real estate.

The key is to tie your outreach to moments that feel natural and conversational.

Scripts That Convert: What to Say

Every conversation is an opportunity. Here are two proven scripts to help you make the most of your calls:

Script 1: Identifying Real Estate Plans

“Hi [Name], this is [Your Name]. I was just thinking of you today. What are your plans for real estate in the upcoming months? Are you planning to buy, sell, or invest?”

Holiday Variation:
“Hi [Name], this is [Your Name]. I just wanted to wish you and your family a great holiday season. By the way, what are your plans for real estate in the upcoming year?”

Script 2: Asking for Referrals

If they’re not planning any moves, don’t stop there. Ask:

“When do you think you might move?”

Then, seamlessly transition to a referral request:

“As you know, my business is by referral only. Is there anyone you know—maybe in your family, workplace, or neighborhood—who’s thinking about buying, selling, or investing in real estate?”

Key Tips for Effective Outreach

Every call you make should resonate with the recipient, leaving them feeling valued and engaged. Here’s how to ensure that happens:

  • Show you care: People want to feel valued, not like just another contact in your database.
  • Exude professionalism: Your demeanor should reflect why you’re the best choice for their real estate needs.
  • Track and follow up: Don’t let a good lead slip through the cracks. Use a CRM to stay organized and consistent.

Your Role as a Trusted Advisor

Real estate isn’t just about transactions; it’s about relationships. You’re guiding people through one of the biggest decisions of their lives. Regular contact with your database allows you to:

  • Serve your community more effectively.
  • Stay top of mind when they or someone they know is ready to make a move.

By following these best practices, you’ll not only grow your business but also strengthen your reputation as the go-to real estate professional in your area. Remember, the fortune is in the follow-up—and your database is where it all begins.


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